Job Lead Operations Representative in Bank of America, Canada - eglobejobs

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Wednesday, 9 January 2019

Job Lead Operations Representative in Bank of America, Canada


Lead Operations Representative
Bank of America

Toronto, Canada

Job ID
End Date
Till Filled

Job Description:
Bank of America is one of the world's largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world's leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.  In Canada, Bank of America has a strong market position on which to continue to build, as well as a clear commitment to the market. 
The Lead Operations Representative responsibilities include basic level reporting, customer service support, reviewing and processing transactions for item processing, and performing other support operations functions as required. The representative ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients.
  • Preparing confirmation swifts
  • Monitor and review AS400 banknote invoices following standard procedures
  • Perform rate distribution, settlement and wire payment functions
  • Ensure assigned online support cases are completed
  • Liaise with banknote advisory desk and operations
  • Ensure quality service and effective and efficient operations support for internal business partners and external customers
  • Prioritize daily tasks to ensure deadlines and deliverables are met
  • Identify and implement process improvements
  • Commitment to teamwork
  • Solid computer skills including Excel and strong analytical skills
  • Ability to work independently and achieve daily deliverables
  • One to two years banking experience an asset
  • Demonstrated working knowledge of processes and procedures  
  • Excellent organizational skills
  • Strong attention to detail and accuracy
  • Post-Secondary education
  • Must be willing to work a flexible schedule including statutory holidays
What Bank of America Merrill Lynch Offers
Bank of America Merrill Lynch embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Merrill Lynch for our clients, our shareholders and our employees.
Bank of America Merrill Lynch places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.
Bank of America Merrill Lynch is an Equal Opportunity Employer.
Bank of America Merrill Lynch encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.
Good Luck!

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