Job Desk Top Support specialist Palo Alto Networks, ISRAEL - eglobejobs

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Saturday, 12 January 2019

Job Desk Top Support specialist Palo Alto Networks, ISRAEL

Position
Desk Top Support specialist
Organization

Palo Alto Networks

Experience
Professional
Location

Tel Aviv, Israel
Job ID
-
End Date
Till Filled




Description

Palo Alto Networks is the fastest-growing security company in history and a seven-time Gartner Magic Quadrant leader for our innovation and ability to execute. We offer the chance to be part of an important mission: ending breaches and protecting our way of digital life. If you are a motivated, intelligent, creative, and hardworking individual, then this job may be for you!
The successful candidate will provide IT Helpdesk / Desktop Support for Palo Alto Networks employees.  Responsibilities consist heavily of technical troubleshooting and resolution of end user computer hardware and software issues. The successful candidate must be able to communicate effectively with his / her user base and colleagues, work in an extremely fast paced, dynamic start-up environment, handle multiple support issues at a time, and follow through on all tickets and projects while maintaining a positive attitude, professionalism and a high level of customer service.

Responsibilities:
  1. IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers, phone systems and general IT hardware / software
  2. Monitoring and maintaining computer systems, video conferencing and network within the office
  3. Follow SOP documentation and escalate issues appropriately to higher level staff
  4. Manage individual workflow and maintain current ticket queue via Service Now ticketing system
  5. Mobile support: iOS, Android, Windows Mobile

Qualifications:
  1. Develop and maintain productive and professional relationship with user base. 
  2. Strong service-oriented mentality a must.
  3. Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required.
  4. Recent hands-on technical experience with Windows 10, Windows 7, Microsoft Office 365, Exchange, Mac OSX (High Sierra, Sierra), Microsoft Active Directory, system imaging, PC and Apple hardware, and mobile devices.
  5. Basic networking knowledge - VPN, network connectivity including 802.11x, TCP/IP, DHCP.
  6. Recent experience with remote access and remote-control tools to support remote employees.

Company:
 We are the global cybersecurity leader, known for always challenging the security status quo. Our mission is to protect our way of life in the digital age by preventing successful cyberattacks. This has given us the privilege of safely enabling tens of thousands of organizations and their customers. Our pioneering Security Operating Platform emboldens their digital transformation with continuous innovation that seizes the latest breakthroughs in security, automation, and analytics. By delivering a true platform and empowering a growing ecosystem of change-makers like us, we provide highly effective and innovative cybersecurity across clouds, networks, and mobile devices.

Our Security Operating Platform is built for automation. It is easy to operate, with capabilities that work together, so customers can prevent successful cyberattacks. They can use analytics to automate routine tasks, so they can focus on what matters. 

We are known for continuously delivering innovations; and with Application Framework, we extend that to an open ecosystem of developers that benefit from our customers’ existing investment in data, sensors, and enforcement points.








https://jobs.jobvite.com/paloaltonetworks/job/oXWZ8fwK/apply



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