Job Oppurtunity "Supervisor Technical Support - IT" in Canada - eglobejobs

Post Top Ad

Your Ad Spot

Monday, 31 December 2018

Job Oppurtunity "Supervisor Technical Support - IT" in Canada


Technical Support-IT
Arobas Personnel
Montreal, Quebec, Canada
Job ID

 1811 2949

End Date
Till Filled

Major Responsibilities :
  1. Act as a team leader of system administrators (level 1 to 3): performance management, work attendance, schedule adherence, recognition, coaching and skills development.
  2. Follow up on technical queries from clients and act as an expert in order to effectively resolve incidents.
  3. Work in direct collaboration with the person in charge of training and quality assurance to improve the competence of his team.
  4. Ensure quality assurance and act as a model for customer service.
  5. Participate in recruitment when necessary (interview, selection of candidates, etc.).
  6. Participate in the development and/or improvement of procedures and processes.
  7. Monitor the state of the dashboard and contribute to the organization of the work.
  8. Participate in the rotation of supervisors on duty.
  9. Effective project management / participation with significant attention to detail.
  10. Great collaboration with other departments.
  11. Provide various reports: recurring technical issues, daily, weekly and monthly trends in the operational table, alignment with established performance indicators, reports on overtime, delays, absenteeism and vacations.
  12. Collaborate with the management team for the weekly meetings: review of technical problems encountered, alignment of the team, review of processes and procedures with the team.
  13. Act as a technical specialist in critical situations for clients.
  14. Manage hierarchical appeals (escalations) if necessary and carry out the necessary follow-ups.
  15. Contribute to maintaining a stimulating and pleasant work environment.
Technical Skills :
  1. Mastery of Linux (Apache, Nginx, MySQL, DNS), CentOS, Debian, Ubuntu
  2. Windows administration skills (IIS, Sql server), Windows 2008, 2012, 2016
  3. Knowledge of virtualization environments (Hyper-V, Xen, Openstack)
  4. Hardware knowledge (RAID)
  5. Knowledge of  Basic and Advance Network
  6. Knowledge of control panels Cpanel, Plesk
  7. Mastery of cluster environments  Load Balancer, DRBD
  8. Programming: scripting and task automation
  9. Mastery of IOS/Junos OS (VPN, Firewall, ACL, LAN, WAN).
Competencies : 
Management experience required Must,
  1. Ability to lead a team, influence, coach and motivate people
  2. Ability to plan and prioritize his own work as others
  3. Ability to overcome difficulties and solve problems with a positive attitude
  4. Professionalism, sense of responsibility and autonomy
  5. Good communication skills, clear and effective, both orally and in writing (English and French)
  6. Ability to earn and maintain respect for others by being credible and honest while building relationships with colleagues at all levels of the organization
  7. Determination to offer and promote excellent customer service

Good Luck!

No comments:

Post a Comment

Post Top Ad

Your Ad Spot