System Analyst – Level 1 Canada - Latest Jobs Information In Front Of You

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Sunday, 17 December 2017

System Analyst – Level 1 Canada


Job no: 504867
Work type: Full time
Location: Mississauga, Ontario
System Analyst – Level 1
At Michael Hill, we've shared our vision locally and globally for over 35 years with operations in Canada, Australia, New Zealand and the USA.  Employing over 2800 people, we remain a profitable, internationally expanding, market-leading jewellery retailer with approximately 300 stores in 4 countries, 2 brands, and an operating revenue of over $500 million AUD. 
We currently have an exciting opportunity for a Level 1 System Analyst to join our Mississauga based Canadian Support Centre. This is primarily a phone support role, offering support to IT operations in Canada and the United States. Reporting to the DevOps team leader, this role promotes a knowledge sharing culture within the IT Operations team with an expectation of achieving the projected information technology and systems related targets for customer service and operational excellence.
In this hands-on role, your primary responsibilities will be to:
  • Investigate assigned Level 1 and triage to level 2 jobs in the Service Desk tracking system
  • SLA Management and information quality management to ensure high levels of relevant information and tagging exists in all jobs
  • Ensure 360-degree communication with customers on ageing jobs is maintained by the teams
  • Ensure quality updates to customer jobs written in a language clearly understood by the customer
  • Review trends and provide escalations to fellow leaders within IT to identify opportunities within the IT Portfolio (Software and Hardware) – Recommendations are communicated with thorough evidence of research and analysis
  • Consistent adherence to department vendor related processes from escalations to hardware and software procurement 
  • Assist where necessary in vendor sourcing, reviews, RFP’s
  • Accurate accounting of software assets, license and contract management processes
  • Accurate review of invoices and participation in budgeting processes
Essential to your success with us:
  • IT or related tertiary education
  • Resourceful – demonstrated problem management capability
  • Vendor management skills
  • Stakeholder or client/customer management skills
  • Process improvement experience
  • Some project experience, understanding the basics of Project Management and relevance of project outcomes
  • Outstanding communication and presentation skills
  • Bilingual (English/French) strongly preferred
What we have to offer:
  • A competitive salary package and benefits
  • Opportunities for future career growth with an expanding organisation
  • A collaborative team environment
  • Flat organisation structure with accountability
  • Exposure to retail environments across four countries
Advertised: 07 Dec 2017 AUS Eastern Daylight Time
Application close: 31 Dec 2017 AUS Eastern Daylight Time

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